Subscription Cancellations
How to Cancel
You can cancel your iTech Solutions subscription through multiple methods:
- Self-service cancellation through your account dashboard.
- Email request to [email protected].
- Phone call to our support team at +1 917 793 5550.
- Written notice to our business address.
Cancellation Timeline
Monthly Subscriptions
- Cancel anytime with immediate account access termination, or
- Schedule cancellation for the end of the current billing cycle.
- Access continues until the end of the paid period.
- No partial month refunds unless within the trial period.
Annual Subscriptions
- Cancel anytime; service continues until subscription expiration.
- No automatic renewal after cancellation.
- Data export is available for 90 days post-cancellation.
- Pro-rated refunds may be considered within the first 90 days (see Refund Policy).
Service Cancellations
Implementation Projects
- Cancel before project start for a full refund minus administrative fees.
- Cancel during the project; charges apply for completed work.
- 48-hour notice is required for scheduled implementation sessions.
- Change orders may affect cancellation terms.
Training & Consulting
- 48+ hours notice: Full refund or reschedule.
- 24–48 hours notice: 50% charge applies.
- Less than 24 hours: Full session charge.
- No-show: Full session charge and potential contract termination.
Custom Development
- Cancellation allowed before development begins.
- Work-in-progress is charged based on completion percentage.
- Source code and deliverables are provided for completed portions.
- 30-day notice is typically required for ongoing development contracts.
Data Retention & Export
After Cancellation
- Immediate: Account access may be suspended or set to read-only mode.
- 30 days: Data export deadline.
- 90 days: Data backup retention period.
- After 90 days: Complete data deletion.
Data Export Process
- Request export within 30 days of cancellation.
- Standard formats include CSV, XML, and JSON.
- Custom export formats may be available for an additional fee.
- Large data exports may require 5–10 business days.
Account Reactivation
- Reactivation within 90 days: Full data restoration may be possible.
- Reactivation after 90 days: New account setup is required.
- Outstanding balances must be settled before reactivation.
- Enterprise contracts may have different reactivation terms.
Involuntary Cancellation
iTech Solutions may cancel services for reasons including:
- Payment Issues – Failed payments, grace periods, and eventual termination for non-payment.
- Terms Violations – Serious or repeated policy breaches may lead to immediate suspension or termination.
Enterprise Contract Cancellations
Enterprise agreements have specific cancellation terms outlined in individual contracts, including notice periods, early termination fees, data transition assistance, and professional services completion requirements.
Contact Information
For cancellation requests or questions, contact us at:
Email: [email protected]
Phone: +1 917 793 5550
Address: 5830 E 2ND ST, STE 7000 #27859, CASPER, WY 82609
Hours: Monday–Friday, 9 AM – 6 PM EST