Overview
At iTech Solutions, we stand behind the quality of our ERP and AI automation services. This policy outlines how refunds are handled for our software solutions and professional services.
Refund Policy
Last updated: 7/9/2025
This Refund Policy explains the conditions under which refunds may be issued for iTech Solutions software and services.
Subscription Services
Monthly Subscriptions
- Full refund available within 14 days of initial subscription.
- No refunds for partial months after the trial period.
- Unused portions of monthly subscriptions are non-refundable.
- Service cancellation takes effect at the end of the current billing cycle.
Annual Subscriptions
- Full refund within 30 days of purchase if unused.
- Pro-rated refunds may be considered for the first 90 days on a case-by-case basis.
- No refunds after 90 days from the purchase date.
- Significant usage may disqualify an account from refund eligibility.
Professional Services
Implementation Services
- Refunds available before project commencement.
- Partial refunds may be issued based on work completed after a project starts.
- Custom development work is generally non-refundable.
- Change orders and scope modifications can affect refund eligibility.
Training & Consulting
- Full refund if canceled 48 hours before the scheduled session.
- 50% refund if canceled 24–48 hours before the session.
- No refund for same-day cancellations.
- Rescheduling is available with 24+ hours notice.
Refund Eligibility
Qualifying Conditions
- Technical issues preventing normal software operation.
- Failure to deliver promised features within the agreed timeline.
- Service outages exceeding our SLA commitments.
- Material breach of service agreement by iTech Solutions.
Non-Qualifying Conditions
- Change in business requirements or strategy.
- User error or inadequate training.
- Third-party integration issues outside our control.
- Failure to meet customer-specific customization expectations.
- Economic hardship or budget constraints.
Refund Process
How to Request
- Submit a request via email to [email protected].
- Include account details, purchase information, and reason for the request.
- Provide documentation supporting the refund claim.
- Allow 5–10 business days for review and response.
Processing Timeline
- Review: 5–10 business days from receipt of a complete request.
- Approval: 3–5 business days for decision notification.
- Processing: 7–14 business days for the refund to appear.
- Method: Refunds are issued to the original payment method.
Enterprise Contracts
Enterprise agreements may define specific refund terms in individual contracts. Where applicable, those terms supersede this general policy for enterprise customers.
Dispute Resolution
If you are unsatisfied with our refund decision, you may request escalation to management within 30 days, provide additional documentation, or seek resolution through the dispute process outlined in our Terms of Service.
Contact Information
Email: [email protected]
Phone: +1 917 793 5550
Address: 5830 E 2ND ST, STE 7000 #27859, CASPER, WY 82609